Shipping & Returns

 

Free Local Delivery 🤍

We love supporting our local community, which is why we offer free local delivery to the following postcodes:

3938, 3939, 3940

If you’re in one of these areas, select free local delivery at checkout.

Orders are usually delivered within 1–3 business days.

Thanks for shopping small and supporting a local husband-and-wife business — it truly means the world to us.


Shipping

We ship Australia-wide.

Processing time:
Orders are processed within 1–3 business days.

Shipping rates:

  • Standard shipping: $11 AUD flat rate

Delivery times:

  • Metro areas: 2–5 business days

  • Regional areas: 3–7 business days

Please note delivery times are estimates and may vary due to Australia Post delays or peak periods.

Once your order has been dispatched, you’ll receive a tracking number via email.


Returns

We want you to love your order.

If you change your mind, we accept returns within 14 days of delivery, provided the item:

  • Is unused and unworn

  • Is in original condition

Please note:

  • Return shipping costs are the responsibility of the customer


Faulty or incorrect items

If your item arrives faulty or you receive the wrong product, please contact us within 7 days of receiving your order and we’ll make it right.

📧 Email us at:  bansoncompany.au@gmail.com